Conditions of Bit Trial

1. Pricing and payment - All bits are priced individually on the website and this must be paid
                     in full with the appropriate postage and packing at the time of ordering before
                     a bit can be sent out.  All payments must be cleared before the bit is sent
                     out. It is recommended for safety and speed that all payments are made
                     through Paypal.

2. Cancellation of Purchases - The Consumer Protection (Distance Selling) Regulations
                    2000 gives you the right to change your mind and cancel an order within seven
                    working days from receipt of the goods.  It is in your own interest to do this in
                    writing or by email.  Under these regulations you are allowed to open and examine
                    the goods but you must not use them or try them in any way.  Any signs of use
                    means that you forfeit the right to a refund under these conditions.  It is your
                    responsibility to return the goods at your own cost and you will not be entitled
                    to a refund of the original postage and packaging costs.

3. Trial -   The trial itself will be for 21 days from the date of purchase and the bit must be returned
                    within this time for the full refund to be processed.  Bits that are returned after this
                    date will be subject to further trial charges without exception.  The bit must be returned
                    in good clean condition with all the original labels and packaging or you will be subject
                    to further trial charges.  You must make it clear at the time of purchase that you wish to
                    have the bit on trial so that the correct paperwork can be sent.  Bits may not be accepted
                    for return if this is not made clear. You will be responsible for the cost of returning the
                    bit if you do not wish to buy it. You will also be responsible for making sure the bit is returned
                    safely, so it is therefore recommended that you register the parcel by Special Delivery
                    on return as HF Equestrian cannot be held responsible if the goods do not arrive back
                    safely.

4. Cost of Trial - £5 will be deducted from your refund provided all the conditions listed here have been kept.
                      
                        Please note that you may receive a bit that is ex-trial if we do not
                        have the bit you require in the right size. Please tell us if you do not
                        want this to happen. We will give you the chance to have the bit replaced
                        by a new one as soon as the delivery arrives.


5. Cleaning the Bit - Your bit should be returned in good clean condition.  Please wash your bit in
                     warm soapy water to remove all debris.  We will disinfect the bit on return to prevent
                     the spread of any infections.  However, please note that we cannot be held responsible
                     for any infections or diseases that appear after the use of one of our bits, new or used.

6. How to Contact us:         Customer Services,
                                          HF Equestrian,
                                          Highland Farm,
                                          United, St Day,
                                          Redruth
                                          Cornwall
                                          TR16 5HX

                                          Telephone 01209 820412
                                                           07896724920
 
                                          Email: sue@nile35.freeserve.co.uk